Livraison & retours
Shipping and returns
Order with confidence.
1. Shipping
At RIVHEX, each garment is printed or embroidered to order, with particular attention to quality and finishing.
Each RIVHEX product is screen-printed or embroidered after your order is placed. Orders are dispatched from France within a maximum of eight (8) business days after order validation and payment confirmation. Transit time is additional to this preparation period.
Estimated delivery times after dispatch:
| Destination | Estimated time |
|---|---|
| Mainland France | 3 to 5 business days |
| Europe | 5 to 10 business days |
| International | 10 to 20 business days |
Shipping costs are calculated automatically at checkout based on your delivery address.
A dispatch confirmation will be emailed to you once your order has been handed to the carrier.
2. Returns and right of withdrawal
Changed your mind, or does your garment not fit?
You have 14 calendar days from receipt of your order to notify us of your decision to withdraw, without having to give a reason.
To request a return, contact us through our contact page, stating your order number and the items concerned.
After notifying us of your decision, you have a further 14 calendar days to return the items.
Please return your garments:
- Clean, unwashed and without signs of excessive use.
- With their original labels and accessories, where possible.
- Carefully packaged to prevent damage in transit.
You may try on garments to check their size and fit. Handling beyond what is necessary to check their characteristics may result in a deduction corresponding to their diminished value.
The customer pays return shipping costs when exercising the right of withdrawal.
3. Refunds
At RIVHEX, we favour refunds following the return of items rather than commercial exchanges.
Once we receive your parcel, we will check the returned items and email you about the processing of your request.
When you exercise your right of withdrawal, the refund will be made without undue delay and no later than 14 calendar days after notification of your decision. We may withhold reimbursement until we receive the items or evidence that you have sent them back, whichever is earlier.
The refund will use the original payment method unless you expressly agree to another method at no additional cost.
If you withdraw from the entire order, the initial delivery costs corresponding to standard delivery will also be refunded, in accordance with applicable regulations.
4. Wrong size and a new order
Ordered a garment that does not fit?
You can return it for a refund under the withdrawal conditions above.
For a different size, please place a new order directly through our online store.
As every garment is printed or embroidered to order, your new item will be prepared specifically for you.
5. Defective items or order errors
Despite the care taken in preparing each order, an error or defect may occasionally occur.
If an item is defective, damaged or different from what you ordered, contact us through our contact page, giving your order number and, if possible, photographs of the problem.
We will review your request to offer an appropriate solution in accordance with applicable statutory guarantees.
You will not bear the costs necessary to bring a defective or non-conforming item into conformity.
Our refund-after-return policy does not limit your rights under statutory guarantees, including where regulations provide for repair or replacement.
RIVHEX — Wear Your Story